Shipping Information

Fees

For Malaysia, shipping fees as below:

  • West Malaysia : RM6  , Free over RM100 order
  • East Malaysia : RM10 , Free over RM200 order

 

Shipping Time

We usually ship orders within a few working days after receiving them. However, delays may occur during holidays or company events.

A tracking code will be sent to you via email once your order is shipped. Please note that, as we are currently short-staffed, tracking updates may not be reflected immediately. There may be a short delay between shipment and the status being updated.

If you do not receive our email, kindly check your junk or spam folder. For any shipment-related issues, we recommend contacting the courier company directly.

Please also ensure that someone is available at the delivery address to receive the parcel. If a re-delivery or special arrangement is required, please contact the courier directly. In the event that a parcel is returned to us, additional shipping fees will apply for re-sending the order.

 

Courier Partner 

We do not have a fix courier partner as we have to switch to a different courier partner when current courier is not doing a good job. In case of any delay, please check with the shipping company directly regarding your parcel delivery status. Please note that we select courier service base on the destination address, we may not be able to fulfil your request to use your favorite courier service as this will incur extra cost and time, sorry about this.

 

Receiving Parcel

We will notify you through email after we ship out your order, please make sure there is someone to receive the parcel during delivery. If the parcel is returned to us after multiple delivery attempts, we will charge shipping fees again for re-delivery.

If delivery status is "delivered" but you did not receive it, please check with your family members, friends or security guard, they may have received it on behalf of you. Please check with the shipping company.

 

Additional Request

We are not part of the shipping company, please be informed that we are not able to control or instruct shipping staff on any special request such as

  • Deliver on certain time frame
  • Call before delivery
  • Wait at certain location
  • etc

 

Oversea

No oversea shipment